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Hearing Services Program Eligibility: Hearing Tests and Hearing Aids in Brisbane
Eligible pensioners, veterans and other qualifying Australians can access subsidised hearing assessments and hearing devices through the Australian Government Hearing Services Program (HSP). Brighter Ears can help you check your eligibility and explain your available entitlements.
Brighter Ears is an independent hearing clinic and a contracted HSP provider, caring for clients across Brisbane, Ipswich and Logan.
Call 1300 105 038 to check your eligibility or arrange a hearing assessment.
Who is eligible for the Hearing Services Program?
You may qualify for the HSP voucher scheme if you are aged 21 or older, meet the citizenship or residency requirements, and fall into an eligible category:
Pensioner Concession Card holders and eligible spouses.
DVA Gold Card holders and eligible spouses.
DVA White Card holders with hearing-specific conditions and eligible spouses.
Eligible serving members of the Australian Defence Force.
People referred by an Inclusive Employment Australia provider.
Being over 65, holding a Health Care Card or holding a Commonwealth Seniors Health Card does not, by itself, establish voucher eligibility.
Eligible children and young adults under 26 can access a separate program pathway through Hearing Australia. Different arrangements also apply to some people needing specialist hearing services.
Unsure whether your card qualifies? Call Brighter Ears and we can help check.
Can pensioners get fully subsidised hearing aids?
Yes. Eligible clients who meet the program’s clinical and fitting requirements can receive fully subsidised hearing aids with no device gap payment.
If hearing aids are recommended under the program, your provider must offer a fully subsidised option. Partially subsidised hearing aids are also available, with an additional payment if you choose them.
At Brighter Ears, we explain the available options, how they relate to your listening needs and any costs before you decide. An optional maintenance agreement may involve an annual contribution.
What does the Hearing Services Program cover?
Depending on your needs and available entitlements, HSP voucher services can include:
Comprehensive hearing assessments.
Advice about hearing loss and communication strategies.
Hearing device selection and fitting.
Follow-up appointments and adjustments.
Annual reviews.
Subsidised device maintenance through an optional agreement.
Some services, including ear wax removal, are outside standard HSP funding. We explain any separate charges before providing a service.
Why choose Brighter Ears for your HSP hearing care?
Brighter Ears is independently owned and is not owned by a hearing aid manufacturer. Our clinicians work with you to understand your hearing difficulties, preferences and budget.
Your appointment is an opportunity to discuss what matters in daily life: following family conversations, hearing the television comfortably, managing group discussions or using your existing hearing aids more effectively.
We explain your hearing results and recommendations in clear language. If hearing aids are appropriate, we discuss suitable devices, fitting and ongoing support.
Meet the Brighter Ears audiologists or learn about our hearing aid selection and fitting service.
Hearing Services Program appointments in Brisbane, Ipswich and Logan
Contact Brighter Ears to arrange an appointment at a convenient clinic.
How do I check my HSP eligibility?
Call Brighter Ears on 1300 105 038 with your concession or DVA card details available. With your consent, we can check your eligibility and current voucher status.
We will explain which services you can access and help arrange an appropriate appointment. You are welcome to bring a family member or support person.
Frequently asked questions
Are hearing tests free for eligible pensioners?
An HSP-funded hearing assessment is available without a charge when you meet the program’s eligibility and service requirements. Brighter Ears can check your current entitlements before your appointment.
Do I have to buy hearing aids after a hearing test?
No. Your assessment helps identify your hearing needs and available management options. You decide whether to proceed with recommended hearing devices.
Can I change hearing clinics under the Hearing Services Program?
Yes. You can choose to transfer to another contracted HSP provider. Contact Brighter Ears to discuss the process and your remaining entitlements. Transferring does not automatically provide a new entitlement to hearing aids.
What if I am not eligible for the Hearing Services Program?
Brighter Ears also provides private hearing assessments and hearing aid services. Contact us to discuss suitable options and current fees.
Check your eligibility with Brighter Ears
Find out what hearing support is available before making decisions about hearing aids or costs.
HSP services and devices are subject to eligibility, clinical requirements and available entitlements. Optional upgrades, maintenance agreements and services outside the program may involve charges.
For further information, read the Australian Government’s Hearing Services Program eligibility guidance.
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